Refund Policy

1. Eligibility for Refunds

• Refunds are only applicable for goods that are:

• Damaged during transit.

• Incorrectly shipped (wrong product, quantity, or specifications).

• Proven to be defective upon arrival.

2. Timeframe

• Buyers must notify us of any issues within 7–14 business days of receiving the goods.

• Claims made after this period may not be eligible for a refund.

3. Documentation Required

• Proof of purchase (invoice or receipt).

• Photographic evidence of damage or defect.

• Customs clearance documents (if applicable).

4. Refund Process

• Once the claim is verified:

• Refunds will be processed within 10–15 business days.

• Refunds will be issued in the same currency and payment method used for the purchase.

5. Non-Refundable Items

• Goods damaged due to mishandling after delivery.

• Perishable goods (unless damaged during transit).

• Customized or special-order items.

6. Return Shipping

• For defective or incorrect goods, return shipping costs will be covered by the seller.

• For other cases, the buyer may be responsible for return shipping.